We understand that it's sometimes hard to get swimwear sizing right, especially without being able to try it on. In saying this, we will happily exchange for a different size or style, or provide you with a credit note, as long as the following needs are met:
- Contact us within 48 hrs of receiving items, and return to us within 7-10 days.
- All product comes back in original condition, unworn, and in original packaging.
- You must include a prepaid postage satchel for your exchange to be posted back to you. Charlie Mae is not responsible for shipping charges related to the item/s being returned.
Sorry we do not offer refunds for change of mind, however we want you to find the best fit for your body so we are happy to facilitate a store credit valid for 2 years. This applies to full priced items only.
We will consider a refund only if you receive the product and it is damaged or faulty upon arrival.
If you are issued a refund, a processing and packing fee of $5 will be deducted from your refund.
Sales & Discounted Items
All SALE items are final - NO refund or return under any circumstances, so please ensure you choose wisely. (This includes any item purchased on sale AND items purchased with a SALE CODE)
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
(We will not be responsible for Australia post or any other shipping/courier company losing any item, or be responsible for lost or delayed orders due to incorrect shipping information - This is the risk you are willing to take ordering online)
By committing to purchase you therefore agree to the above terms and conditions.