Exchanges

We understand that it's sometimes hard to get swimwear sizing right, especially without being able to try it on. In saying this, we will happily exchange for a different size or style, or provide you with a credit note, as long as the following needs are met:

- Contact us within 48 hrs of receiving items, and return to us within 7-10 days.

- All product comes back in original condition, unworn, and in original packaging.

- You must include a prepaid postage sachel for your exchange to be posted back to you.

PLEASE NOTE: We do not offer refunds.

Shipping Returns

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping

All domestic and international items will be sent via registered post.

Standard shipping with tracking (generally 2-5 business days): Flat rate of $7.95

Express Shipping (1-2 days, during sale periods there might be a slight delay in shipping): Flat rate of $9.95

International (generally 7-21 business days): Flat rate of $24.95

If a delivery is attempted whilst no one is home the courier should leave a 'sorry we missed you slip' and proceed to deliver your item to the nearest post office for your collection.

Orders placed on a weekend will be dispatched on the following Monday. Once your item has been distributed to Australia Post it becomes their responsibility and often shipping times can vary.

(We will not be responsible for Australia post or any other shipping/courier company losing any item, or be responsible for lost or delayed orders due to incorrect shipping information - This is the risk you are willing to take ordering online)

Sales & Discounted Items

All SALE items are final - NO refund or exchange under any circumstances so please ensure you choose wisely. (This includes any item purchased on sale)

By committing to purchase you therefore agree to the above terms and conditions.

Contact: info@charliemaedesign.com